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Customer Supply Chain Associate I
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Job Snapshot
Category: Admin-Clerical Employee Type: Full-Time
Location: US-IL-Chicago Experience: Not Specified
REQ#: 2017-1660
Job Description
Overview: The Customer Supply Chain Associate I acts the point of contact between the customer and K+S Windsor Salt.  The jobholder displays a professional image of the company, provides a comprehensive service in a high performance, customer focused environment with respect to company products, procedures and technology.  The jobholder is responsive to customer's requirements at all times (both internal and external), and resolves customer inquiries quickly.  The jobholder directs their efforts to maximize the customer's experience in alignment with Morton's established customer order policies and guidelines. The jobholder will primarily support customers within assigned account base and seasonal customer segments.
 

Responsibilities:
•    Maintain professional, timely and effective communication with all parties

•    Process orders and requests in line with company procedures and propose improvements to procedures and processes

•    Provide timely and accurate information to incoming customer order status and product knowledge requests

•    Enter and process customer orders/changes according to department policies and procedures

•    Work with cross-functional teams to resolve customer complaints, credits, deductions when necessary

•    Maintain up-to-date knowledge of products, customers, processes and suppliers

•    Cross & up-selling where appropriate

•    Remain fully flexible to meet business requirements and demands
 

Qualifications: •       1-3 years of experience.
•       Bachelor's degree preferred additional experience may be considered in lieu of degree.
•       Previous experience in a customer focused environment, preferably in a similar role in a B2B or B2C environment.
•       Basic knowledge of computer applications such as SAP, AS400, Word, Excel, Microsoft Outlook.
•       Strong data entry skills.
•       Strong interpersonal and collaboration skills. Able to form, foster, and maintain strong, positive, business relationships across multiple units and sites. Have the ability to demonstrate confidence and the ability to interact at all levels within the organization.
•       Able to work independently as well as across functional or matrix team structure.
•       Intermediate analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
•       Excellent communication and interpersonal skills, including good grammar, voice and diction.
•       Strong organizational and administrative skills.
•       An effective team player.
•       A strong desire for continuous learning and a desire to grow professionally.
 

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Morton Salt is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a pre-approved search firm, you must both be invited to submit candidates and use our Recruiting Agency Portal for your submission. Morton Salt is only seeking submissions from actual job seekers and pre-approved search firms. Submissions from any other parties are not welcome, and are ineligible for compensation.