Reporting to the Sr. Manager of Supply Chain Quality, this person will be responsible for defining, implementing, and managing the Customer Quality Program. Additional responsibilities include, but are not limited to:
- Providing ownership and leadership in the Customer Complaint process, including determining governance and workflow, response times, and acceptability of complaint corrective action responses.
- Providing leadership over Customer Auditing Programs, including assisting Sales and Manufacturing to schedule visits, be on site to support audits as needed, actively participate in opening/closing audit meetings, and provide direction and oversight to customer audit non-conformances and corrective action responses.
- Management of quality documentation and information flow to customers, including updating and maintaining Customer Quality Documentation and Quality packets, supporting new sales opportunities, reviewing customer impact of Management of Change process and alerting customers as necessary, and providing written responses and talking points to Sales and Customer Service teams during incident and special situation managements.
- Reviewing and approving of Customer Quality requirements contained in Supply Agreements and/or Supplier Expectations Manuals issues by customers.
- Driving continuous improvement in Customer Quality Program through tracking and trending Customer Quality metrics and KPIs, identifying trends and or gaps in meeting customer requirements, staying aware of industry trends, providing guidance to cross-functional business teams, and identifying focused project and/or areas of improvement.
By living our common K+S values across all our locations in the world: We are optimistic about our future, we are collaborative in building it and with our entrepreneurial spirit, we aim to dig deeper and reach higher. We remain agile in an ever-changing world. We are innovative, turning obstacles into opportunities – and we do it all in ways that are safe and sustainable, protecting future generations. You can look forward to:
Company Health & Wellness Program:
We believe in enhancing the lives of employees, which is why we offer DASH – a holistic well-being program. DASH has 5 important dimensions: health, finance, work/life matters, social, and community.
Attractive Benefits:
You will receive an attractive benefits package, including: Medical, Dental, Vision, 401k Match, Paid Time Off, and Company Paid Holidays.
Excellent Commuting:
The location is perfectly situated near expressways and train stations for an easy commute!
