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Customer Supply Chain Associate II in Chicago, IL at Morton Salt

Date Posted: 10/13/2021

Job Snapshot

Job Description

As the Customer Supply Chain Associate II at Morton Salt in Chicago, this role will be responsible for:

  • Receiving, entering and managing customer purchase orders from order receipt to shipment of product.
  • Serve as Customer Service & Logistics rep with internal and external customers to balance service and cost.
  • Presenting ideas and supporting analysis to customers and internal partners to maximize logistical and process efficiencies.
  • Providing customer scorecards and implementing process improvements focused around key performance indicators and service level agreements.
  • Processing complaints and driving to resolution, responding to inquiries, providing shipment status.
  • Proactively working with customers by inquiring on satisfaction levels, analyzing order patterns, shipping alternatives, additional information, etc.
  • Utilizing analytical tools, systems, data, and reports to identify and lead service improvements.
  • Job training/job shadowing with new employees.


Through a sustainable perspective, our unique team spirit and meaningful tasks, we offer you the opportunity for personal and professional development. You can look forward to: Company Health & Wellness Program: We believe in enhancing the lives of employees, which is why we offer DASH – a holistic well-being program. DASH has 5 important dimensions: health, finance, work/life matters, social, and community. Attractive Benefits: You will receive an attractive benefits package, including: Medical, Dental, Vision, 401k Match, Paid Time Off, Paid Parental Leave, Flexible Work Arrangements and Company Paid Holidays. Excellent Commuting: The location is perfectly situated near expressways and train stations for an easy commute! We are still working remotely but hope to return to our office soon!

Job Requirements

Our company values and recognizes the diversity of the workforce and encourages individuals with the equivalent combination of education and work experience. The ideal candidate will have:

  • A bachelor’s degree is preferred, but will consider 3-5 years of related experience in lieu of degree
  • Previous experience in a customer focused environment, preferably in similar role in a Supply Chain in a B2B or B2C environment
  • Strong knowledge of computer applications such as SAP, AS400, Word, Excel, Microsoft Outlook
  • The ability to form, foster, and maintain strong positive business relationships across multiple units and sites.
  • Ability to confidently interact with all levels of the organization.
  • A comfort level with developing and delivering presentations to leadership and peer group.
  • The ability to work independently as well as across functional or matrix team structures.
  • Analytical skills with the ability to collect, organize, analyze, and disseminate information.

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