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Director, Customer Supply Chain in Chicago, IL at Morton Salt

Date Posted: 10/13/2021

Job Snapshot

Job Description

As the Director for Customer Supply Chain for Morton Salt in Chicago you will be responsible for the following:

  • Develop long and short-term strategic direction and execute initiatives.
  • Leading harmonization efforts across the businesses.
  • Identifying technology, process improvement, metrics and collaboration needed with other areas involved in the customer order process and overall customer experience 
  • Creating an environment of increased connectivity and consistent communication cross functionally utilizing industry best practices
  • Building strategic partnerships with top customers, identifying shared supply chain efficiencies while aligning with customer’s initiatives
  • Partnering with IT to review and recommend key system needs that are required to fulfill customer expectations in the areas of Order Fulfillment, EDI, and Vendor Compliance
  • Developing and managing a set of historic metrics, measures and indicators to deliver on the customer service and broader business strategies
  • Developing proactive strategies to anticipate and mitigate issues and risks with respect to order fulfillment, and educate broader teams as to improve ongoing customer service.
  • Leading the Customer Supply Chain team in being a total account management mindset organization- Focusing on initiatives to improve the overall customer experience
  • Bringing best practices in customer service strategy, benchmarking and score carding
  • Working cross functionally to identify service improvement & cost saving opportunities.
  • Providing coaching, mentoring & leading employee development.


By living our common Morton Salt values across all our locations in the world: We are optimistic about our future, we are collaborative in building it and with our entrepreneurial spirit, we aim to dig deeper and reach higher. We remain agile in an ever-changing world. We are innovative, turning obstacles into opportunities – and we do it all in ways that are safe and sustainable, protecting future generations. You can look forward to: Company Health & Wellness Program: We believe in enhancing the lives of employees, which is why we offer DASH – a holistic well-being program. DASH has 5 important dimensions: health, finance, work/life matters, social, and community. Attractive Benefits: You will receive an attractive benefits package, including: Medical, Dental, Vision, 401k Match, Paid Time Off, Paid Parental Leave, Flexible Work Arrangements and Company Paid Holidays. Excellent Commuting: The location is perfectly situated near expressways and train stations for an easy commute! We are still working remotely due to Covid but hope to be back in the office soon!

Job Requirements

Our company values and recognizes the diversity of the workforce and encourages individuals with the equivalent combination of education and work experience. The ideal candidate will have:

  • A Bachelor’s Degree in Business, Supply Chain, Logistics- or equivalent experience
  • Minimum 15 years of Experience in Supply Chain Operations
  • Customer/Service Orientation
  • Ability to track designing, managing, mentoring coaching and developing high performing teams
  • Project and change management experience
  • Strong analysis/problem solving skills and independent decision making with a commitment to resolution in a rapidly changing business environment
  • E2E supply chain understanding, including procurement / logistics/manufacturing /planning /distribution.   Can make the appropriate recommendations, draw the right conclusion and drive the  right decisions for the company with complex trade-off management between different functions
  • SAP Experience, including SAP ECC system and CRM system. Advanced planning system experience with SAP APO/IBP
  • Experience developing and executing strong cross functional relationships at all levels in the organization.
  • Willingness tor travel up to 50% (Post covid)
  • Additional Skills Preferred
  • MBA or master’s degree of Supply Chain Management
  • Lean or Six Sigma Certification
  • APICS Certification

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