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Network & Security Specialist in Chicago, IL at Morton Salt

Date Posted: 11/26/2019

Job Snapshot

Job Description

Primary job responsibilities include IT network & security support, resolving tickets in a queue, in conjunction with a local, regional and global team and IT service providers.  Position is responsible for WAN, LAN, WLAN, Internet break-out (DIA), communication technology (including VoIP and telepresence systems), QoS, VPN and corresponding security (including Firewall) for all sites in Operating Unit Americas.
The jobholder works in a team with members in North and South America, as well as in a global expert team aligning on regional and global architecture, processes (including ITIL), standards, provider, and support concepts.
One major activity is engaging and coordinating providers for services repairs & MACD, and verify related invoices as well as configuration & administration of IT Services which are not managed by service provider.
Supporting IT Services for locations outside Americas may also be required depending on the globally aligned support concept.
The jobholder will also work on local, regional and international projects. Therefore, the business needs and environment of our Americas organization must be understood and represented in the projects.
Secondary job responsibilities include helping and supporting other team members who are specialized in IT infrastructure operation (including Data Centers, Servers, Storages, Backups, Cloud Services, Databases, File Services, Active Directory, Citrix, Print Services, Patch Management and other Server and Backend Services).
Responsibilities
Resolve service tickets for issues for the above mentioned IT Services.
Provider Management for the outsourced IT Services (Includes troubleshooting, design, architecture, and project implementation).
Administration and configuration of non-provider covered services.
Engage carriers/provider for service repairs
Ensure that Systems and IT Services are monitored and provide the needed performance
Work with the global IT security team to ensure an up to date and adequate IT Security environment and fulfilment of security guidelines.
Ensure execution of frequent Penetration Tests and resolution of discovered issues.
Provide documentation (including knowledge, user and architecture related documentation)
Provider Bill audit and service review as well as resolution to billing discrepancies with provider.
Provider MACD (new service, change of service, service moves) placement and coordination.
Project Management and Project engineering.
Customer interaction for incident resolution.
Participation and contributing in frequent provider, project and team meetings.
Help to design and work with support and services processes (like ITIL).
Keep current knowledge of changing technology for above mentioned IT Services.
On-call support for priority incident resolution
Other duties as assigned.
 
Qualifications
Bachelor's degree in Computer Science, a related IT field, and/or 5 years of experience working within a diverse IT network and security infrastructure. Cisco, Fortinet and Checkpoint certifications preferred.
 
5+ years working in network security (including firewall)
5+ years working in a mid-size network environment.
5+ years’ experience in majority of the above mentioned IT Services.
2+ years working in a consulting capacity with non-project specific deliverables.
Experience supporting multiple sites is necessary.
Experience in management and configuration of firewalls (preferred Fortinet and Checkpoint) including all UTM features (IDP/IPS, SSL deep inspection, Proxy services, etc.).
Experience in routing, switching (preferred Cisco CCNA certification)
Experience in working with IT service provider and internet/WAN Carrier
Must have a desire to continuously learn and be engaged with new systems and services as well as flexible to change, addition and transition of duties.
Knowledge of networking principles and technologies, including in-depth knowledge of Layers 1 – 7 of the OSI model.
A thorough knowledge of IPAM (DNS, DHCP) and Network Access Control (NAC).
Experience in configuration and troubleshooting frame-relay, MPLS, VLANs, wireless technologies and protocols.
Knowledgeable about VPN and remote access technologies such as RSA.
Comfortable documenting and explaining network topologies
Knowledge of VoIP
Office 365 experience (including Outlook, Excel, Word & PowerPoint)
 
 
Advantageous:
Understanding of PLC environments.
Experience working in a global infrastructure environment.
Cisco ASA experience
 
Competencies:
Provides superior customer service to end-users and peers.
Consistently productive and organized, with high attention to detail and documentation.
Has the initiative to identify and recommend IT process improvements.
Communicates well verbally and in writing with employees, peers and user community with the ability to educate and inform others.
Has a general understanding of our business requirements.
Provides attention to detail.
Intercultural competences
German and/or Spanish Language Skills a plus.
 
Environment:
Some lifting may be required (less than 50lbs).
Some travel may be required.
 

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